JJ Crafting will endeavour to supply your finished product in a timely manner but as each project is custom made to order during busier times it may take a little longer than usual. We usually have your product completed and delivered within 5 working days but on rare occasions this may take a little longer as we do rely on other suppliers for materials and services. In the unlikely event of any delay with your order we will contact you to advise on this and are happy to issue a full refund should you decide to cancel your order.

We are happy to collect pictures/items locally or you can post your picture/items to us, alternatively you can email images to us and we will print them for you before mounting and/or framing.

Payment must be made in full before work can commence on customer’s projects.

JJ Crafting accept no responsibility for damage to items that are posted to us until they are in our possession. We will inspect and photograph every item immediately on receipt and will only accept liability for any further damage whilst in our possession.

If there are any added costs for printing etc. we will contact you for permission to proceed, we will never add costs without express customer permission to do so.

Should we need to make any alterations and/or repairs to your pictures/items we will contact you for permission to do so before proceeding.